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| prepare sample (if there is stock, no mat'l request would be need). | |||||||||
| 5.3 | 样品制作完成后，由业务负责送样给客户，并将详细内容记录于「送样记录」： | ||||||||
| After finished sample, Salesman would send it to customer, and take record in Sample Record. | |||||||||
| 5.3.1 | 当报价单和样品经客户确认满意后, 业务应追踪客户订单状况 | ||||||||
| Once quotation and sample approved by customer, salesman should follow up for order status. | |||||||||
| 5.3.2 | 若报价单和样品客户不满意时，要求工程重新送样及与相关部门讨论重新报价给客户,直到客户满意。 | ||||||||
| If quotation or sample rejected by customer, salesman should ask Eng. Staff to re-submit sample and re-quote | |||||||||
| to customer after discussion with related dept., until customer satisfy. | |||||||||
| 5.4 | 接到客户订单后，业务主管应先行确认。确认项目有品名、规格、单价、交期等。确认OK | ||||||||
| When receive order, Sales dept. head should confirm first. The confirm items should include Part Name, Spec | |||||||||
| Unit Price, Delivery Date, etc.,. Once confirm OK, the responsible salesman should organize | |||||||||
| 由该业务负责人召集生管、生产进行合约审查，并会签及回传「合约审查一览表」. | |||||||||
| Planner, MF dept. people to progress Contract Review, and sign &return Contract Review Form, or DG prod sign | |||||||||
| 备注: 若是新产品，业务需通知工程部召开产前会议，详见「量产前准备管制程序」。 | |||||||||
| Remark: If it is new production, Salesman should notify Eng. Dept. to hold Pre-production meeting, details refer | |||||||||
| to "Pro-mass production Preparation Control Procedure". | |||||||||
| 5.5 | 若是口头订单，业务应将此订单状况记录于「客户需求登记/口单记录表」内(必要时可要求客户补回 | ||||||||
| 采购单或发邮件要求客户签回)。口头订单的下达、变更和修改同客户书面下达的订单一样处理。 | |||||||||
| Verbal order shall be registered in "Customer Request Record/Oral Order Record" (if necessary, ask customer | |||||||||
| to release order or fax contact form to customer to sign back). Verbal order release, change and modification | |||||||||
| work process same as official order. | |||||||||
| 5.6 | 订单的变更/Order Change | ||||||||
| 5.6.1 | 在执行合约的过程中, 若客户合约数量有变更, 业务应重新进行评审. 必要时召开会议讨论. | ||||||||
| If customer order qty. change during order process status, Salesman should re-conduct contact review. If | |||||||||
| necessary, hold meeting to discuss. | |||||||||
| a. | 若合约数量增加，业务需及时通知生管及生产部门，调整材料及产能等相关事宜. | ||||||||
| If order qty. increase, salesman should notify Planner and MF dept. to adjust mat'l and production | |||||||||
| capacity schedule. | |||||||||
| b. | 若合约数量减少或取消合约，业务需及时通知生管及生产部门作相应变更，若有溢料部分,需提供明细 | ||||||||
| 给业务，业务针对此部分与客户讨论如何处理。 | |||||||||
| If order qty.decrease, Salesman should notify Planner and MF dept.to take related change, if there is excessive | |||||||||
| mat'l, planner should provide list to salesman, salesman will discuss with customer how to handle. | |||||||||
| 5.6.2 | 在执行合约的过程中, 若客户交期有变更, 业务需书面通知生管及生产部门作相应变更.生管确认后及时 | ||||||||
| 回复业务。必要时召开会议讨论。 | |||||||||
